RIDDUP Rental Agreement

1. Introduction

This Rental Agreement ("Agreement") governs each vehicle rental reservation facilitated through the RIDDUP platform.

The rental transaction is between the Guest and the Vehicle Provider identified in the applicable Reservation Details, unless the Reservation Details expressly identify another lessor. RIDDUP LLC operates the technology platform used to facilitate reservations and provides the reservation administration services described in this Agreement.

By affirmatively selecting the applicable acceptance checkbox before submitting a reservation request or completing payment, the Guest agrees to be legally bound by this Agreement together with the following documents, each of which is incorporated into this Agreement by reference:

• Terms of Service;
• Privacy Policy;
• Cancellation Policy;
• Fee Disclosure;
• Protection & Coverage;
• Post-Rental Payment Authorization; and
• the applicable Reservation Details.

These documents collectively govern the reservation and should be read together.

The applicable Reservation Details identify the transaction-specific terms for the reservation, including, where applicable:

• the Vehicle;
• the Vehicle Provider;
• the Guest;
• Authorized Drivers;
• the Rental Period;
• rental pricing;
• pickup and return dates, times, and locations;
• Security Deposit requirements;
• applicable Protection & Coverage;
• applicable deductible information;
• delivery arrangements; and
• any additional terms specific to the reservation.

If a conflict exists between this Agreement and the Reservation Details regarding reservation-specific information, the Reservation Details shall control for those specific items.

Nothing in this Agreement modifies the applicable insurance policy, which governs all insurance coverage, claim determinations, deductibles, exclusions, and other insurance-related matters.

The Guest is encouraged to review this Agreement and all incorporated documents before completing a reservation. By accepting this Agreement and proceeding with the reservation, the Guest acknowledges having had a reasonable opportunity to review these documents and agrees to be legally bound by their terms.

2. Definitions

For purposes of this Agreement:

Accident means any collision, impact, rollover, theft, vandalism, fire, flood, severe weather event, or other unexpected event involving the Vehicle that results in Damage, loss, injury, or may reasonably give rise to an insurance claim.

Administrative Fee means a reasonable fee disclosed in the Fee Disclosure that may be charged for processing tolls, citations, claims, vehicle recovery, payment administration, collections, or other reservation-related administrative services.

Authorized Driver means a driver approved by RIDDUP before operating the Vehicle and identified in the applicable reservation records as an approved driver.

Damage means physical, cosmetic, structural, electrical, electronic, or mechanical damage beyond Ordinary Wear and Tear, including the loss, destruction, removal, substitution, alteration, or impairment of any Vehicle component, accessory, equipment, or installed system.

Fee Disclosure means RIDDUP's Fee Disclosure describing applicable fees, charges, calculation methods, and other reservation-related costs.

Guest means the individual identified in the Reservation Details as the primary renter and the person responsible for the reservation under this Agreement.

Loss of Use means the reasonable financial loss resulting from the Vehicle being unavailable for rental because of inspection, recovery, repair, replacement, or other reasonably necessary action following Damage or loss occurring during the Rental Period. Loss of Use shall be determined using reasonably available documentation and shall not duplicate amounts already paid by an insurer or another legally responsible party.

Mechanical Damage means engine, transmission, drivetrain, electrical system, battery system, charging system, steering, suspension, braking system, or other component damage resulting from negligent, reckless, unauthorized, or improper operation of the Vehicle.

Ordinary Wear and Tear means normal deterioration resulting from reasonable and customary use of the Vehicle during the Rental Period.

Examples may include normal tire wear, ordinary brake wear, reasonable mileage use, and minor road dust or dirt resulting from ordinary driving.

Ordinary Wear and Tear does not include Damage resulting from collisions, curb strikes, misuse, negligence, prohibited use, broken glass, burns, dents, missing components, smoke damage, excessive cleaning, unauthorized modifications, or failure to respond appropriately to a warning or condition requiring attention.

Post-Rental Payment Authorization means the authorization accepted by the Guest permitting RIDDUP and its authorized payment processors to store the Guest's payment method and collect valid post-rental charges arising from the reservation in accordance with the Post-Rental Payment Authorization.

Protection & Coverage means any insurance or protection program made available in connection with a reservation, subject at all times to the applicable insurance policy, its exclusions, limitations, deductibles, eligibility requirements, and the Reservation Details.

Rental Period begins when possession or control of the Vehicle is transferred to the Guest or an Authorized Driver, but not earlier than the beginning of any applicable reservation period or insurance coverage identified for the reservation.

The Rental Period ends when:

• the Vehicle has been returned to the approved return location or another location authorized by RIDDUP;
• possession of the Vehicle has been surrendered by the Guest; and
• the applicable return procedure has been completed, including any approved contactless return process where applicable.

Acceptance of a returned Vehicle shall not be unreasonably withheld or delayed solely because a final inspection has not yet been completed.

Reservation Details means the reservation confirmation, checkout summary, receipt, electronic record, or other documentation identifying the specific reservation, including the Vehicle, Vehicle Provider, Guest, Authorized Drivers, Rental Period, rental price, pickup and return information, Security Deposit requirements, applicable Protection & Coverage, deductible information, delivery arrangements, and any reservation-specific terms.

Security Deposit means a refundable authorization hold or deposit intended to secure financial obligations that may arise from the reservation in accordance with this Agreement, the Reservation Details, the Fee Disclosure, and applicable law.

Total Loss means a determination by the applicable insurer or another authorized evaluator that the Vehicle is stolen and unrecovered or that repairing the Vehicle is not economically reasonable.

Vehicle means the motor vehicle identified in the Reservation Details together with its keys, key fobs, charging equipment, accessories, documents, manufacturer-installed equipment, software, and other components provided with the Vehicle.

Vehicle Provider means the independent owner, authorized fleet operator, or other lessor identified in the Reservation Details as providing the Vehicle for rental.

References to "Host" within the RIDDUP platform, website, or communications refer to the Vehicle Provider.

3. Parties and RIDDUP's Role

The rental transaction governed by this Agreement is between the Guest and the Vehicle Provider identified in the applicable Reservation Details, unless the Reservation Details expressly identify another lessor.

The Vehicle Provider is responsible for providing the Vehicle for the Rental Period and remains responsible for maintaining the Vehicle in a condition suitable for lawful operation at the time possession is transferred to the Guest, subject to ordinary wear, latent defects not reasonably known to the Vehicle Provider, and applicable law.

RIDDUP LLC operates a technology platform and reservation administration service that facilitates vehicle rental reservations between Vehicle Providers and Guests.

As part of its platform services, RIDDUP may facilitate or coordinate, as applicable:

• reservation requests and confirmations;
• availability review;
• Guest identity verification;
• payment processing;
• Security Deposit administration;
• reservation documentation;
• communications between the Guest and the Vehicle Provider;
• pickup and return coordination;
• customer support;
• claim coordination;
• post-rental charge administration;
• dispute administration; and
• other reservation-related operational services.

Unless expressly stated otherwise in writing:

• RIDDUP does not own Vehicles listed by independent Vehicle Providers.
• RIDDUP does not become the owner or lessor of a Vehicle solely because it facilitates a reservation.
• RIDDUP is not an insurance company, insurance producer, claims adjuster, or vehicle repair provider.
• Insurance coverage, claim determinations, deductibles, exclusions, and valuation decisions remain solely within the authority of the applicable insurer under the applicable insurance policy.
• RIDDUP may administer reservations, collect and process payments, administer Security Deposits, coordinate communications, document Vehicle condition, facilitate post-rental charges, and assist in coordinating claims and Vehicle recovery in accordance with this Agreement and the applicable platform policies.
• RIDDUP may act on behalf of the Vehicle Provider only to the extent authorized under the applicable agreements between RIDDUP and the Vehicle Provider.
• RIDDUP does not independently inspect, certify, warrant, or guarantee the ongoing mechanical condition, safety, roadworthiness, legality, availability, or fitness of any Vehicle.
• Except as otherwise provided in this Agreement or required by applicable law, the Vehicle Provider remains responsible for maintaining the Vehicle in a condition suitable for lawful operation before possession is transferred to the Guest.

Nothing contained in this Agreement shall be interpreted as creating an employment relationship, partnership, franchise, joint venture, or other relationship between RIDDUP and any Vehicle Provider beyond the platform and reservation administration services expressly described in this Agreement.

Nothing in this Section limits any rights or responsibilities expressly assigned to RIDDUP elsewhere in this Agreement, the Terms of Service, the Post-Rental Payment Authorization, or other documents incorporated by reference.

4. Reservation and Eligibility

All reservation requests submitted through the RIDDUP platform are subject to review and approval.

Submitting a reservation request does not guarantee Vehicle availability, reservation confirmation, or eligibility to complete a rental.

To help promote the safety, security, and integrity of the platform, RIDDUP may require the Guest and each proposed Authorized Driver to satisfy certain eligibility requirements before a reservation is confirmed.

Unless otherwise specified, the Guest and each proposed Authorized Driver must, as applicable:

• possess a valid driver's license authorizing operation of the applicable Vehicle;
• successfully complete identity verification, which may be facilitated through Stripe Identity or another authorized identity verification provider;
• satisfy applicable age requirements;
• satisfy driving eligibility requirements established by RIDDUP, the Vehicle Provider, or the applicable Protection & Coverage program;
• successfully complete payment verification;
• satisfy applicable Protection & Coverage eligibility requirements;
• provide complete, accurate, and current information throughout the reservation process; and
• comply with any additional eligibility requirements communicated before reservation confirmation.

Identity verification does not by itself establish that an individual is an Authorized Driver or otherwise eligible to operate a Vehicle through the RIDDUP platform.

Authorized Driver approval is determined by RIDDUP based upon the applicable reservation requirements, platform policies, available information, and any applicable Protection & Coverage requirements.

Reservation approval and Authorized Driver approval remain subject to continued eligibility throughout the reservation.

RIDDUP may decline, suspend, cancel, or terminate a reservation before or during the Rental Period whenever reasonably necessary, including where there are concerns relating to:

• suspected fraud;
• identity verification;
• inaccurate, incomplete, or misleading information;
• payment authorization or payment verification;
• licensing or driving eligibility;
• Protection & Coverage eligibility;
• Guest or public safety;
• violations of this Agreement;
• violations of applicable law;
• failure to satisfy reservation requirements;
• suspected misuse of the platform; or
• any other circumstance where RIDDUP reasonably determines that cancellation, suspension, or termination is necessary to protect the Guest, the Vehicle Provider, RIDDUP, or the public.

Nothing in this Agreement obligates RIDDUP or a Vehicle Provider to approve every reservation request.

Approval of a reservation or an Authorized Driver does not constitute a representation, warranty, or guarantee regarding future conduct, continued eligibility, insurance coverage, or the actions of any Guest or Authorized Driver during the Rental Period.

5. Authorized Drivers

Only Authorized Drivers approved by RIDDUP before operating the Vehicle may drive the Vehicle during the Rental Period.

Approval of an additional driver must be completed before that individual takes possession of or operates the Vehicle.

Identity verification alone does not make an individual an Authorized Driver. Authorization to operate the Vehicle is granted only after RIDDUP completes its applicable approval process and the individual is identified as an Authorized Driver in the applicable reservation records.

The Guest remains responsible under this Agreement for the conduct of every Authorized Driver associated with the reservation and for ensuring that no unauthorized individual operates the Vehicle.

The Guest shall not provide the Vehicle, keys, key fobs, access credentials, or possession of the Vehicle to any person who has not been approved by RIDDUP as an Authorized Driver.

Operation of the Vehicle by an unauthorized driver may:

• constitute a material breach of this Agreement;
• affect eligibility for applicable Protection & Coverage;
• affect insurance coverage or claim eligibility under the applicable insurance policy;
• result in suspension or termination of the reservation; and
• make the Guest financially responsible for resulting losses to the extent permitted by applicable law.

If the Guest wishes to add an additional driver after a reservation has been confirmed, the proposed driver must successfully complete RIDDUP's applicable approval process before operating the Vehicle.

Approval of an Authorized Driver does not constitute a representation or guarantee regarding that individual's future conduct, driving ability, insurance eligibility, or continued qualification throughout the Rental Period.

Unless RIDDUP expressly authorizes another method in writing, all reservation-related financial transactions shall be processed through the RIDDUP platform. These transactions may include:

• reservation payments;
• approved reservation extensions;
• Security Deposit processing;
• post-rental charges;
• reimbursements;
• refunds;
• Damage payments; and
• other financial obligations arising from the reservation.

Processing reservation-related transactions through the RIDDUP platform helps maintain accurate reservation records, supports Guest and Vehicle Provider protections, facilitates claims administration, and promotes a consistent reservation experience.

6. Vehicle Pickup, Condition, and Inspection

Before possession of the Vehicle is transferred, the Vehicle Provider or RIDDUP may document the Vehicle's condition using photographs, videos, inspection reports, mileage records, fuel or battery readings, timestamps, and other objective evidence reasonably appropriate for the reservation.

The Vehicle Provider represents that, at the time possession is transferred to the Guest, the Vehicle is lawfully available for rental and, to the best of the Vehicle Provider's knowledge, is reasonably maintained and suitable for lawful operation, subject to Ordinary Wear and Tear, latent defects not reasonably known to the Vehicle Provider, and applicable law.

Before operating the Vehicle, the Guest shall conduct a reasonable visual inspection of the Vehicle and promptly report any material discrepancy or previously undocumented Damage that is reasonably observable.

The Guest's inspection should include, where reasonably applicable:

• exterior condition;
• interior condition;
• fuel level or battery charge level;
• mileage;
• tires and wheels;
• windshield and visible glass;
• lights;
• mirrors;
• keys and key fobs;
• charging equipment;
• accessories;
• required documents; and
• any other visible condition reasonably affecting the Vehicle.

The Guest is not expected to identify latent defects, hidden mechanical conditions, or conditions that would not reasonably be discovered during an ordinary visual inspection.

Where disclosed to the Guest before or during the reservation, telematics or other Vehicle technology may be used for legitimate operational purposes, including documenting Vehicle location, mileage, operational status, recovery, reservation administration, or other purposes described in RIDDUP's Privacy Policy or other applicable disclosures.

The Guest acknowledges that photographs, videos, inspection reports, mileage records, fuel or battery records, timestamps, telematics where disclosed, and other objective evidence may be considered when evaluating the Vehicle's condition before, during, and after the Rental Period.

The Guest shall promptly notify RIDDUP of any material discrepancy or previously undocumented Damage before operating the Vehicle or as soon as reasonably practicable after discovery.

Unless timely reported, the Vehicle may be presumed to have been accepted in satisfactory apparent condition, subject to:

• latent defects;
• hidden mechanical conditions not reasonably discoverable during a reasonable visual inspection;
• Ordinary Wear and Tear; and
• conditions previously documented before possession was transferred.

If the Guest reasonably believes that the Vehicle is unsafe to operate, or if continued operation could reasonably be expected to cause additional Damage, the Guest shall discontinue operating the Vehicle as soon as it is safe to do so and promptly notify RIDDUP for further instructions.

Except in a genuine emergency involving personal safety, the Guest shall not authorize repairs, towing, modifications, or replacement parts without prior approval from RIDDUP or the Vehicle Provider.

Nothing in this Section limits the Guest's right to take reasonable actions necessary to protect personal safety or prevent imminent additional Damage where prior authorization cannot reasonably be obtained.

7. Vehicle Return and Rental Extensions

The Guest agrees to return the Vehicle:

• on or before the scheduled return date and time identified in the Reservation Details, unless an extension has been approved by RIDDUP;
• to the designated return location or another location expressly approved by RIDDUP;
• in substantially the same condition in which it was received, excluding Ordinary Wear and Tear;
• with all keys, key fobs, charging equipment, accessories, documents, and other items provided with the Vehicle; and
• with substantially the same fuel level or battery charge level provided at pickup unless otherwise agreed in the Reservation Details.

Before completing the return, the Guest shall make reasonable efforts to:

• remove all personal belongings;
• reasonably clean the Vehicle of personal trash and belongings;
• lock the Vehicle when instructed;
• return all keys, key fobs, and access devices in accordance with the approved return procedure;
• document the Vehicle's condition through photographs when requested by RIDDUP or when using an approved contactless return process; and
• cooperate with any reasonable return inspection or documentation process.

Any request to extend a reservation must be submitted through the RIDDUP platform before the scheduled return time.

Submitting an extension request does not extend the Rental Period unless RIDDUP confirms approval.

Unless otherwise approved by RIDDUP, continued possession or use of the Vehicle after the scheduled return time without an approved extension may result in additional charges, may affect applicable Protection & Coverage, and may constitute a breach of this Agreement.

The Rental Period ends when:

• the Vehicle has been returned to the approved return location;
• possession and control of the Vehicle have been surrendered by the Guest;
• the applicable return procedure has been completed, including any approved contactless return process; and
• the Guest has complied with the applicable return instructions.

The Vehicle Provider or RIDDUP shall not unreasonably delay acknowledgment of a properly completed Vehicle return solely because a final inspection has not yet been completed.

Completion of the return procedure does not prevent RIDDUP or the Vehicle Provider from identifying Damage, missing equipment, excessive cleaning, or other post-rental issues that could not reasonably be confirmed until after the Vehicle was returned.

Leaving the Vehicle unattended, abandoning the Vehicle, leaving keys inside the Vehicle without authorization, placing keys in an unauthorized location, or otherwise failing to follow the approved return procedure does not by itself terminate the Rental Period or relieve the Guest of responsibility under this Agreement.

Where an approved contactless return procedure is available, the documented completion of that procedure shall constitute the return of the Vehicle, subject to any post-rental inspection reasonably necessary to identify Damage, missing equipment, excessive cleaning, or other conditions that were not reasonably discoverable at the time of return.

8. Failure to Return, Abandonment, Recovery, and Impound

The Guest shall timely return the Vehicle in accordance with this Agreement, the Reservation Details, and any applicable return instructions provided by RIDDUP.

If the Vehicle is not returned as required, is abandoned, concealed, wrongfully retained, or the Guest fails to reasonably cooperate regarding the return of the Vehicle, RIDDUP and the Vehicle Provider may take lawful and reasonable steps to locate, protect, and recover the Vehicle.

Where reasonably practicable, RIDDUP will attempt to communicate with the Guest before initiating recovery efforts, unless immediate action is reasonably necessary to protect the Vehicle, comply with applicable law, or address a safety, fraud, theft, or other urgent circumstance.

Recovery efforts may include, where appropriate:

• contacting the Guest;
• contacting the Authorized Driver;
• contacting the Vehicle Provider;
• arranging towing or recovery services;
• utilizing lawful recovery technology or telematics disclosed to the Guest;
• coordinating with law enforcement when appropriate; and
• taking any other lawful action reasonably necessary to recover the Vehicle.

The Guest shall not intentionally disable, remove, obstruct, tamper with, or interfere with any lawful recovery device, telematics system, immobilization technology, security equipment, or other installed technology used to protect or recover the Vehicle.

If the Vehicle is impounded, seized, towed, or otherwise taken into custody during or as a result of the Rental Period, the Guest shall promptly notify RIDDUP and reasonably cooperate in securing the Vehicle's release.

Subject to applicable law and this Agreement, the Guest may be financially responsible for reasonable and documented costs arising from:

• unauthorized late return;
• abandonment;
• concealment;
• Vehicle recovery;
• towing;
• storage;
• locksmith services;
• transportation;
• retrieval charges;
• impound fees;
• Administrative Fees disclosed in the Fee Disclosure; and
• other reasonable recovery expenses supported by documentation.

RIDDUP will assess recovery-related charges only to the extent permitted by applicable law and only where supported by a reasonable factual basis and appropriate documentation.

Nothing in this Section limits RIDDUP's right to pursue any other remedies available under this Agreement or applicable law where a Vehicle is wrongfully retained, intentionally concealed, stolen, or otherwise not returned in accordance with the reservation.

A delayed return, by itself, does not automatically constitute theft or criminal conduct. Each situation will be evaluated based upon the specific facts, the Guest's communications, reasonable efforts to resolve the matter, and applicable law.

9. Proper Vehicle Use

The Guest agrees to operate, park, secure, and use the Vehicle responsibly, safely, and in accordance with:

• this Agreement;
• the applicable Reservation Details;
• applicable law;
• the Vehicle manufacturer's operating instructions;
• any reasonable instructions provided by the Vehicle Provider or RIDDUP; and
• the requirements of the applicable Protection & Coverage and insurance policy.

The Guest shall exercise reasonable care while operating the Vehicle and shall take reasonable steps to protect the Vehicle from theft, Damage, misuse, or unauthorized use throughout the Rental Period.

Unless expressly authorized in writing by RIDDUP or the Reservation Details, the following uses are prohibited:

• operating the Vehicle while impaired by alcohol, illegal drugs, controlled substances, or any substance that materially impairs the ability to drive safely;
• reckless, grossly negligent, intentionally dangerous, or unlawful driving;
• racing, speed contests, timed events, driver training, or track use;
• unauthorized off-road driving or use on roads or terrain for which the Vehicle is not reasonably intended;
• using the Vehicle to commit or facilitate illegal activity;
• transporting illegal, hazardous, explosive, or prohibited materials;
• using the Vehicle for rideshare, taxi, delivery, courier, or other commercial transportation services not expressly authorized by RIDDUP;
• transporting passengers or property for compensation unless expressly authorized;
• subleasing, renting, lending, assigning, or otherwise transferring possession or control of the Vehicle to another person;
• towing or pushing another vehicle, trailer, or object unless expressly authorized;
• intentionally disabling, removing, or modifying Vehicle safety systems or installed equipment;
• modifying the Vehicle's hardware, software, electronic systems, or manufacturer-installed components;
• exceeding the Vehicle's rated passenger, cargo, or towing capacity;
• operating the Vehicle outside any geographic area authorized in the Reservation Details or otherwise approved by RIDDUP;
• operating the Vehicle in a manner contrary to the manufacturer's operating instructions where doing so could reasonably cause Damage; or
• any other use prohibited by this Agreement, applicable law, the Reservation Details, the applicable Protection & Coverage, or the applicable insurance policy.

The Guest shall not permit an unauthorized driver to operate the Vehicle under any circumstances.

If the Guest becomes aware that continued operation of the Vehicle could reasonably create an unsafe condition or cause additional Damage, the Guest shall discontinue operating the Vehicle as soon as it is safe to do so and promptly notify RIDDUP for further instructions.

A violation of this Section may:

• constitute a material breach of this Agreement;
• result in suspension or termination of the reservation;
• affect eligibility for Protection & Coverage or insurance benefits to the extent provided by the applicable insurance policy;
• result in the Guest being financially responsible for resulting losses to the extent permitted by applicable law; and
• result in any other remedies available under this Agreement or applicable law.

Nothing in this Section limits the Guest's right to take reasonable actions necessary to protect personal safety during an emergency.

10. Care of the Vehicle and Required Reporting

Throughout the Rental Period, the Guest shall exercise reasonable care in operating, parking, securing, and protecting the Vehicle.

The Guest shall promptly notify RIDDUP after becoming aware of any circumstance that may reasonably affect the Vehicle, the reservation, or the safety of any person, including:

• any Accident;
• theft or attempted theft;
• vandalism;
• warning lights or dashboard alerts;
• mechanical concerns;
• breakdowns;
• tire damage or flat tires;
• windshield or glass damage;
• lost keys or key fobs;
• impoundment, towing, or seizure of the Vehicle;
• suspected tampering or unauthorized access; or
• any other condition that could reasonably affect the safe operation or return of the Vehicle.

Where personal safety is involved, the Guest shall first contact emergency services or other appropriate authorities before contacting RIDDUP.

Following an Accident, breakdown, or other significant incident, the Guest shall follow the applicable Accident & Claims Process and any reasonable instructions provided by RIDDUP.

If the Guest reasonably believes that continued operation of the Vehicle could create an unsafe condition or result in additional Damage, the Guest shall discontinue operating the Vehicle as soon as it is safe to do so and promptly contact RIDDUP for further instructions.

Except where immediate action is reasonably necessary to protect personal safety or prevent imminent additional Damage, the Guest shall not authorize or arrange:

• repairs;
• replacement parts;
• modifications;
• towing;
• roadside services; or
• other repair work

without prior approval from RIDDUP or the Vehicle Provider.

Emergency towing requested by law enforcement, emergency responders, or other competent governmental authorities shall not require prior approval from RIDDUP where obtaining prior approval is not reasonably possible.

Approval of an emergency expense or emergency repair does not, by itself, guarantee reimbursement.

The Guest shall retain and provide receipts, invoices, photographs, and any other reasonably requested documentation relating to emergency expenses or services.

The Guest agrees to reasonably cooperate with RIDDUP, the Vehicle Provider, roadside assistance providers, recovery providers, repair facilities, and the applicable insurer in protecting the Vehicle and minimizing additional Damage following an incident.

Nothing in this Section requires the Guest to place personal safety at risk or continue operating a Vehicle that the Guest reasonably believes is unsafe.

11. Guest Responsibility for Damage or Loss

Subject to applicable law, the applicable Protection & Coverage, the applicable insurance policy, and this Agreement, the Guest may be financially responsible for Damage, theft, loss, destruction, or disappearance of the Vehicle occurring during the Rental Period when the available evidence reasonably demonstrates that the Damage or loss resulted from:

• the acts or omissions of the Guest;
• the acts or omissions of an Authorized Driver;
• an unauthorized driver to whom the Guest provided possession or access to the Vehicle;
• negligent, reckless, intentional, or improper operation of the Vehicle;
• prohibited use of the Vehicle;
• failure to exercise reasonable care in protecting or securing the Vehicle;
• failure to promptly report an Accident, Damage, theft, or other condition requiring attention where that failure reasonably contributed to additional Damage;
• continued operation of the Vehicle after the Guest reasonably knew, or should have known, that continued operation could cause additional Damage;
• a material breach of this Agreement; or
• any other circumstance for which the Guest is legally responsible under applicable law.

The existence of Damage during the Rental Period does not, by itself, establish that the Guest is financially responsible.

Responsibility shall be determined based upon reasonably available evidence, which may include:

• inspection reports;
• photographs;
• videos;
• mileage records;
• fuel or battery records;
• telematics data where disclosed;
• repair estimates;
• repair invoices;
• expert evaluations;
• witness statements;
• police reports;
• communications relating to the reservation;
• documentation provided by the Vehicle Provider;
• insurance determinations; and
• any other relevant information reasonably related to the claim.

RIDDUP will evaluate claims in good faith using the information reasonably available at the time of review. Final insurance coverage determinations remain solely within the authority of the applicable insurer.

Nothing in this Agreement makes the Guest automatically responsible for:

• preexisting Damage;
• Ordinary Wear and Tear;
• manufacturing defects;
• latent defects;
• normal mechanical failure;
• ordinary aging of Vehicle components;
• Damage resulting solely from a defect not caused or materially worsened by the Guest or an Authorized Driver; or
• circumstances for which the Guest is not otherwise legally responsible.

Where both the Vehicle Provider and the Guest may have contributed to a loss, responsibility shall be determined based upon the available evidence, applicable law, and, where applicable, the determinations of the insurer.

Nothing in this Section expands the Guest's responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

12. Mechanical Damage

Subject to applicable law, the applicable Protection & Coverage, the applicable insurance policy, and this Agreement, the Guest may be financially responsible for Mechanical Damage when the available evidence reasonably demonstrates that the Damage resulted from negligent, reckless, unauthorized, intentional, or otherwise improper operation of the Vehicle during the Rental Period.

Examples of conduct that may result in Guest responsibility include:

• using improper fuel or other improper fluids;
• driving through floodwater or standing water and causing engine, electrical, battery, or drivetrain Damage;
• continuing to operate the Vehicle after serious warning lights, dashboard alerts, or instructions indicating that operation should reasonably stop;
• avoidable engine overheating resulting from continued operation after becoming aware of a serious warning condition;
• transmission or drivetrain misuse;
• operating the Vehicle with insufficient oil, coolant, or other required fluids after receiving a warning that would reasonably require the Vehicle to be stopped;
• operating on a severely damaged or flat tire when continued operation reasonably causes additional Damage;
• improperly charging, disconnecting, or operating an electric or hybrid Vehicle; or
• any other negligent or improper operation that directly causes Mechanical Damage.

Mechanical failure occurring during the Rental Period does not, by itself, establish that the Guest is financially responsible.

The Guest is not automatically responsible for Mechanical Damage resulting solely from:

• Ordinary Wear and Tear;
• manufacturing defects;
• latent defects;
• normal aging of Vehicle components;
• mechanical failures that existed before possession of the Vehicle was transferred to the Guest;
• failures resulting from inadequate maintenance by the Vehicle Provider; or
• other mechanical failures not caused or materially worsened by the acts or omissions of the Guest or an Authorized Driver.

If the Guest becomes aware of a warning light, mechanical concern, unusual noise, loss of performance, fluid leak, overheating condition, or any other circumstance that could reasonably indicate a significant mechanical problem, the Guest shall discontinue operating the Vehicle as soon as it is safe to do so and promptly notify RIDDUP for further instructions.

Failure to promptly report a known mechanical issue or continued operation after the Guest reasonably knows that continued operation could cause additional Damage may be considered when determining responsibility for Mechanical Damage.

Responsibility for Mechanical Damage shall be determined using reasonably available evidence, including:

• diagnostic reports;
• inspection reports;
• repair estimates;
• repair invoices;
• photographs;
• videos;
• telematics data where disclosed;
• expert evaluations;
• communications relating to the reservation;
• maintenance records where available;
• insurance determinations; and
• any other relevant information reasonably related to the claim.

Final insurance coverage determinations remain solely within the authority of the applicable insurer.

Nothing in this Section expands the Guest's responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection &Coverage, or this Agreement.

13. Tires, Wheels, Glass, Keys, and Accessories

The Guest shall exercise reasonable care in the use, operation, and safekeeping of the Vehicle and all equipment provided with it throughout the Rental Period.

Subject to applicable law, the applicable Protection & Coverage, the applicable insurance policy, and this Agreement, the Guest may be financially responsible for Damage to tires, wheels, windshields, windows, mirrors, lights, or other exterior components when the available evidence reasonably demonstrates that the Damage resulted from:

• negligent, reckless, intentional, or improper operation of the Vehicle;
• curb strikes or road hazards that could reasonably have been avoided;
• continued operation after a tire-pressure warning, visible tire Damage, or other condition where continued operation could reasonably cause additional Damage;
• failure to exercise reasonable care after becoming aware of Damage;
• prohibited use of the Vehicle; or
• other circumstances for which the Guest is legally responsible under applicable law.

The Guest is not automatically responsible for ordinary road wear, normal tire wear, or Damage resulting solely from manufacturing defects, latent defects, or conditions not caused or materially worsened by the Guest or an Authorized Driver.

The Guest may also be financially responsible for the loss of, or Damage to, equipment provided with the Vehicle during the Rental Period when the available evidence reasonably demonstrates that the loss or Damage is attributable to the acts or omissions of the Guest or an Authorized Driver.

Such equipment may include:

• keys;
• key fobs;
• charging equipment;
• charging adapters;
• remotes;
• parking devices;
• toll transponders;
• registration documents;
• manufacturer manuals;
• tools;
• emergency equipment;
• spare tires; and
• other accessories or equipment provided with the Vehicle.

Responsibility shall be determined using reasonably available evidence, which may include:

• inspection reports;
• photographs;
• videos;
• repair estimates;
• invoices;
• replacement records;
• communications relating to the reservation;
• expert evaluations; and
• other relevant documentation reasonably related to the claim.

Where permitted by applicable law, reasonable and documented replacement, programming, towing, locksmith, or related charges may be assessed in accordance with the Fee Disclosure.

Nothing in this Section expands the Guest's responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

14. Missing, Removed, or Substituted Components

The Guest shall not remove, replace, alter, disable, tamper with, or permit the removal, replacement, or substitution of any original Vehicle component, accessory, software, equipment, security device, or manufacturer-installed system without the prior written authorization of RIDDUP or the Vehicle Provider.

Subject to applicable law, the applicable Protection & Coverage, the applicable insurance policy, and this Agreement, the Guest may be financially responsible for Vehicle components, equipment, or accessories that are missing, removed, substituted, altered, or damaged during the Rental Period when the available evidence reasonably demonstrates that the condition resulted from the acts or omissions of the Guest or an Authorized Driver.

Examples may include:

• wheels and tires;
• batteries;
• catalytic converters;
• charging cables;
• charging adapters;
• electronic control modules;
• infotainment systems;
• cameras;
• GPS or navigation equipment;
• manufacturer-installed electronics;
• tools;
• emergency equipment;
• spare tires;
• keys and key fobs;
• charging equipment;
• removable accessories; and
• any other original equipment or accessories supplied with the Vehicle.

The existence of a missing, altered, or substituted component does not, by itself, establish that the Guest is financially responsible.

Responsibility shall be determined using reasonably available evidence, which may include:

• pre-rental and post-rental inspection reports;
• photographs;
• videos;
• repair or replacement estimates;
• invoices;
• expert evaluations;
• telematics data where disclosed;
• communications relating to the reservation;
• law enforcement reports, where applicable; and
• any other relevant documentation reasonably related to the claim.

The Guest shall promptly notify RIDDUP after becoming aware that any Vehicle component, accessory, equipment, key, or security device has been lost, removed, damaged, stolen, or is no longer functioning properly.

Where permitted by applicable law, the Guest may be responsible for the reasonable and documented cost of repairing or replacing missing or damaged components together with any applicable programming, installation, calibration, or related labor costs supported by appropriate documentation.

Nothing in this Section expands the Guest's responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

15. Fuel, Charging, Smoking, Pets, and Cleaning

Unless otherwise stated in the Reservation Details, the Guest agrees to return the Vehicle with substantially the same fuel level or battery charge level provided at pickup.

If the Vehicle is returned with less fuel or battery charge than provided at pickup, the Guest may be responsible for:

• the reasonable cost of replacing the missing fuel or charging;
• applicable charging costs; and
• any applicable service fee disclosed in the Fee Disclosure.

Fuel, charging, or related service charges shall be supported by reasonably available documentation and assessed only to the extent permitted by applicable law.

Smoking, vaping, or the use of illegal substances inside the Vehicle is prohibited unless otherwise required by applicable law.

Animals may be transported only when permitted by the Vehicle Provider or where required by applicable law.

The Guest remains responsible for Damage or excessive cleaning resulting from the transportation of an animal beyond Ordinary Wear and Tear.

Ordinary cleaning reasonably expected following normal use of the Vehicle is included as part of the reservation and shall not result in additional cleaning charges.

Subject to applicable law, the Guest may be financially responsible for reasonable and documented charges resulting from conditions beyond Ordinary Wear and Tear, including:

• excessive interior or exterior dirt;
• excessive sand or mud;
• stains;
• spills;
• food waste;
• excessive trash or debris;
• smoke or vapor odor remediation;
• unauthorized smoking or vaping;
• excessive pet hair or pet odor;
• bodily fluids;
• biohazard remediation; or
• other cleaning or restoration reasonably necessary to return the Vehicle to the condition expected following ordinary use.

Cleaning charges shall be assessed only where supported by reasonably available evidence, which may include:

• inspection reports;
• photographs;
• videos;
• cleaning invoices;
• receipts;
• communications relating to the reservation; and
• other relevant documentation reasonably supporting the charge.

Nothing in this Section limits the Guest's responsibility for Damage separately addressed elsewhere in this Agreement.

Nothing in this Section expands the Guest's responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

16. Insurance and Protection & Coverage

Protection & Coverage made available in connection with a reservation is governed exclusively by the applicable insurance policy, together with its terms, conditions, exclusions, limitations, deductibles, eligibility requirements, and applicable law.

Nothing contained in this Agreement creates, expands, limits, modifies, replaces, or supersedes the applicable insurance policy.

The Protection & Coverage applicable to a reservation will be identified in the Reservation Details and described in the applicable Protection & Coverage information provided through the RIDDUP platform.

Any summary, explanation, description, or educational material provided by RIDDUP regarding Protection & Coverage is intended solely for general informational purposes and does not constitute an insurance policy, insurance contract, or guarantee of coverage.

If any summary or description conflicts with the applicable insurance policy, the insurance policy shall control.

Coverage determinations, claim decisions, eligibility determinations, deductibles, exclusions, valuation decisions, settlement decisions, and insurance payments remain solely within the authority of the applicable insurer in accordance with the applicable insurance policy.

Protection & Coverage may be unavailable, limited, reduced, or excluded where permitted under the applicable insurance policy, including circumstances involving:

• operation by an unauthorized or ineligible driver;
• prohibited use of the Vehicle;
• fraud or attempted fraud;
• material misrepresentation;
• intentional misconduct;
• failure to satisfy applicable eligibility requirements; or
• other exclusions or limitations contained in the applicable insurance policy.

The denial, limitation, expiration, or unavailability of Protection & Coverage does not automatically eliminate any contractual obligation otherwise owed by the Guest under this Agreement or applicable law.

Nothing in this Agreement limits any rights or obligations of the Vehicle Provider, the Guest, RIDDUP, or the applicable insurer under the applicable insurance policy.

RIDDUP is not an insurance company, insurance producer, claims adjuster, or guarantor of insurance coverage and does not independently determine insurance coverage, liability, fault, claim value, or settlement amounts.

Questions regarding insurance coverage, claim decisions, deductibles, or other insurance matters shall be resolved in accordance with the applicable insurance policy and applicable law.

Nothing in this Section expands or reduces any insurance coverage that may be available under the applicable insurance policy.

17. Accidents, Claims, and Cooperation

If an Accident, theft, vandalism, Damage, mechanical breakdown, or other incident involving the Vehicle occurs during the Rental Period, the Guest shall act reasonably to protect personal safety, prevent additional Damage where reasonably possible, and promptly notify RIDDUP.

Where reasonably applicable, the Guest agrees to:

• obtain emergency medical assistance if needed;
• contact emergency services when appropriate;
• notify law enforcement where required by applicable law or reasonably requested;
• follow the applicable Accident & Claims Process published by RIDDUP;
• take reasonable steps to protect the Vehicle from additional Damage where it is safe to do so;
• preserve reasonably available evidence relating to the incident; and
• provide truthful and complete information regarding the incident.

The Guest agrees to reasonably cooperate with RIDDUP, the Vehicle Provider, the applicable insurer, adjusters, investigators, recovery providers, repair facilities, roadside assistance providers, and other parties reasonably involved in administering the claim.

Reasonable cooperation may include providing, where available:

• photographs;
• videos;
• police reports;
• witness information;
• insurance information;
• statements regarding the incident;
• repair documentation;
• receipts;
• location information reasonably related to the incident;
• communications relating to the reservation; and
• other documentation reasonably requested for the investigation or administration of the claim.

The Guest shall not intentionally destroy, conceal, alter, falsify, or misrepresent evidence relating to an incident or claim.

Unless required by applicable law or necessary to protect personal safety, the Guest shall not admit legal liability, negotiate settlements, execute releases, or promise payment on behalf of RIDDUP, the Vehicle Provider, or the applicable insurer without prior authorization.

RIDDUP may coordinate communications and assist in administering the claims process; however, RIDDUP does not independently determine insurance coverage, liability, fault, claim value, settlement amounts, or insurance payments.

Coverage determinations, liability determinations, settlement decisions, deductibles, exclusions, and insurance payments remain solely within the authority of the applicable insurer in accordance with the applicable insurance policy.

Failure to reasonably cooperate with a claim investigation or materially comply with the obligations described in this Section may:

• affect eligibility for applicable Protection & Coverage to the extent provided by the applicable insurance policy;
• delay the administration of a claim;
• increase the Guest's financial responsibility where permitted by applicable law; or
• result in other consequences authorized by this Agreement, the applicable insurance policy, or applicable law.

Nothing in this Section requires the Guest to place personal safety at risk or to waive any rights available under applicable law.

Nothing in this Section expands or limits any insurance coverage available under the applicable insurance policy.

18. Deductibles, Total Loss, and Loss of Use

Where a covered claim arising from the Rental Period is subject to a deductible, the Guest may be financially responsible for the applicable deductible only to the extent:

• disclosed in the Reservation Details, Protection & Coverage information, or Fee Disclosure;
• permitted by applicable law;
• consistent with the applicable insurance policy; and
• supported by the circumstances of the claim.

The existence or payment of a deductible does not, by itself, establish legal fault, negligence, or financial responsibility for an Accident or other loss.

If the Vehicle is determined to be a Total Loss, the administration of insurance proceeds, Vehicle valuation, salvage, deductibles, ownership interests, and related obligations shall be governed by:

• the applicable insurance policy;
• this Agreement;
• the Reservation Details; and
• applicable law.

Subject to applicable law, the applicable insurance policy, and this Agreement, the Guest may be financially responsible for reasonable and documented Loss of Use when Damage or loss attributable to the Guest reasonably prevents the Vehicle from being available for future reservations.

Loss of Use shall be limited to the period reasonably necessary to:

• inspect the Vehicle;
• obtain repair estimates or insurance evaluations;
• recover the Vehicle;
• complete reasonably necessary repairs;
• replace the Vehicle where appropriate following a Total Loss; or
• return the Vehicle to rentable condition.

When evaluating a Loss of Use claim, RIDDUP may consider reasonably available documentation, including:

• repair estimates;
• repair invoices;
• inspection reports;
• insurance determinations;
• historical reservation activity;
• confirmed reservations that could not reasonably be fulfilled;
• documented utilization records;
• reasonable mitigation efforts undertaken by the Vehicle Provider; and
• other relevant documentation reasonably supporting the claim.

Loss of Use shall be assessed only for the period reasonably supported by the available evidence and shall not include speculative, hypothetical, or unsupported future earnings.

RIDDUP will not seek duplicate recovery for Loss of Use that has already been paid by an insurer or another legally responsible party.

Nothing in this Section expands the Guest's financial responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

Insurance coverage determinations, valuation decisions, deductibles, Total Loss determinations, and settlement decisions remain solely within the authority of the applicable insurer in accordance with the applicable insurance policy.

19. Guest Financial Responsibility

Subject to applicable law, this Agreement, the Reservation Details, the applicable Protection & Coverage, the applicable insurance policy, the Fee Disclosure, and the Post-Rental Payment Authorization, the Guest authorizes RIDDUP to collect valid amounts arising from the reservation, including, where applicable:

• Vehicle rental charges;
• approved reservation extensions;
• properly applied Security Deposit amounts;
• fuel or charging shortages;
• tolls;
• parking fees;
• traffic citations;
• impoundment charges;
• excessive cleaning charges;
• smoke or odor remediation;
• Damage to the Vehicle;
• Mechanical Damage for which the Guest is responsible;
• replacement of lost keys, charging equipment, accessories, or Vehicle components;
• towing;
• roadside assistance charges;
• storage fees;
• Vehicle recovery costs;
• retrieval charges;
• Administrative Fees disclosed in the Fee Disclosure;
• applicable insurance deductibles;
• Loss of Use;
• uninsured or underinsured losses for which the Guest is legally responsible;
• collection costs permitted by applicable law; and
• any other charge expressly authorized by this Agreement, the Reservation Details, the Fee Disclosure, the Post-Rental Payment Authorization, or applicable law.

When administering a charge or claim, RIDDUP may evaluate reasonably available information, including:

• inspection reports;
• photographs;
• videos;
• mileage records;
• fuel or battery records;
• telematics data where disclosed;
• repair estimates;
• repair invoices;
• invoices and receipts;
• police reports;
• witness statements;
• expert evaluations;
• communications relating to the reservation;
• documentation provided by the Vehicle Provider;
• insurance determinations; and
• any other relevant information reasonably related to the reservation or claim.

RIDDUP will evaluate claims and post-rental charges in good faith using the information reasonably available at the time of review.

Insurance coverage determinations, liability determinations, valuation decisions, deductibles, exclusions, and settlement decisions remain solely within the authority of the applicable insurer in accordance with the applicable insurance policy.

RIDDUP will not knowingly assess charges that:

• are prohibited by applicable law;
• are unsupported by a reasonable factual basis;
• duplicate amounts already recovered from an insurer or another legally responsible party; or
• are inconsistent with this Agreement, the Reservation Details, or the Fee Disclosure.

Nothing in this Section expands the Guest's financial responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

Nothing in this Section limits RIDDUP's ability to investigate, review, adjust, reduce, withdraw, or decline a proposed charge where the available evidence does not reasonably support the claim.

20. Security Deposit

To help secure financial obligations that may arise from a reservation, RIDDUP may place an authorization hold or collect a refundable Security Deposit before or during the Rental Period, as disclosed in the Reservation Details.

Unless otherwise stated in the Reservation Details, Security Deposits are generally processed shortly before the scheduled pickup date. Processing times may vary depending on payment processing requirements, reservation modifications, last-minute reservations, or other operational circumstances.

Subject to this Agreement, the Reservation Details, the Fee Disclosure, the Post-Rental Payment Authorization, and applicable law, RIDDUP may release, partially apply, retain, or charge the Security Deposit to satisfy valid financial obligations arising from the reservation.

The Security Deposit may be used, where applicable, for:

• unpaid rental charges;
• approved reservation extensions;
• Damage;
• Mechanical Damage for which the Guest is responsible;
• excessive cleaning;
• fuel or charging shortages;
• tolls;
• parking fees;
• traffic citations;
• impoundment charges;
• towing;
• Vehicle recovery costs;
• Loss of Use;
• applicable deductibles;
• Administrative Fees disclosed in the Fee Disclosure; or
• other valid charges authorized under this Agreement or applicable law.

Where reasonably practicable, RIDDUP will notify the Guest if a material claim may affect the Security Deposit and will conduct a good-faith review using the information reasonably available at the time.

Such review may include:

• inspection reports;
• photographs;
• videos;
• repair estimates;
• invoices;
• communications relating to the reservation;
• insurance information;
• documentation provided by the Vehicle Provider; and
• other relevant information reasonably related to the claim.

If a claim is under reasonable investigation, RIDDUP may temporarily delay releasing all or a portion of the Security Deposit until the investigation is completed or sufficient information becomes available to reasonably administer the claim.

Where operationally feasible, RIDDUP may release any undisputed portion of the Security Deposit before the final resolution of a disputed claim.

Release of the Security Deposit by RIDDUP does not control the time required for a payment processor, financial institution, or card issuer to remove an authorization hold or return funds.

The release or refund of a Security Deposit does not waive any valid claim that could not reasonably have been identified before the Security Deposit was released.

Nothing in this Section limits the Guest's right to dispute a charge in accordance with this Agreement or applicable law.

Nothing in this Section expands the Guest's financial responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, or this Agreement.

21. Payment Authorization and Post-Rental Charges

By submitting a reservation request, affirmatively accepting this Agreement, completing payment, and accepting the Post-Rental Payment Authorization, the Guest authorizes RIDDUP and its authorized payment processors to collect valid charges arising from the reservation in accordance with this Agreement, the Reservation Details, the Fee Disclosure, the Post-Rental Payment Authorization, and applicable law.

Certain charges cannot reasonably be determined until after the Vehicle has been returned or additional information becomes available.

Examples of post-rental charges may include:

• tolls;
• parking fees;
• traffic citations;
• fuel or charging shortages;
• excessive cleaning;
• Damage;
• Mechanical Damage;
• applicable insurance deductibles;
• towing;
• roadside assistance charges;
• storage fees;
• Vehicle recovery costs;
• Loss of Use;
• Administrative Fees disclosed in the Fee Disclosure; and
• other valid financial obligations arising from the reservation.

Post-rental charges shall be assessed only where supported by reasonably available evidence, which may include:

• inspection reports;
• photographs;
• videos;
• repair estimates;
• repair invoices;
• fuel or charging records;
• toll records;
• citation records;
• invoices;
• receipts;
• communications relating to the reservation;
• insurance information;
• documentation provided by the Vehicle Provider; and
• other relevant documentation reasonably supporting the charge.

Where reasonably practicable and consistent with applicable law, RIDDUP will notify the Guest of material post-rental charges and provide a reasonable summary of the basis for the charge before or promptly after processing the payment, as permitted by the applicable payment method and legal requirements.

The Guest agrees to maintain a valid payment method and current contact information until all reasonably related reservation obligations have been resolved.

The inability to successfully charge the payment method on file does not eliminate an otherwise valid payment obligation arising under this Agreement.

Nothing in this Section limits the Guest's right to dispute an unauthorized, inaccurate, duplicate, or otherwise improper charge in accordance with this Agreement, applicable law, or applicable payment network rules.

Nothing in this Section expands the Guest's financial responsibility beyond that permitted by applicable law, the applicable insurance policy, the applicable Protection & Coverage, the Post-Rental Payment Authorization, or this Agreement.

22. Payment Disputes and Chargebacks

The Guest retains the right to dispute any charge that the Guest reasonably believes is unauthorized, inaccurate, duplicate, fraudulent, or otherwise improper in accordance with applicable law and the rules of the applicable payment processor or payment network.

Before initiating a chargeback or payment dispute, the Guest is encouraged to contact RIDDUP so the matter may be reviewed and, where appropriate, resolved promptly and in good faith.

RIDDUP will make reasonable efforts to investigate reported billing concerns and, where appropriate, correct any verified billing error without unnecessary delay.

Initiating a chargeback, payment dispute, payment reversal, card cancellation, or removal of a payment method does not, by itself:

• eliminate a valid financial obligation arising under this Agreement;
• terminate the Guest's contractual obligations;
• prevent the administration of a pending claim; or
• relieve the Guest of responsibility for valid amounts properly owed under this Agreement.

The Guest agrees to continue reasonably cooperating with RIDDUP regarding:

• claim investigations;
• Security Deposit administration;
• Vehicle recovery;
• insurance matters;
• requests for documentation; and
• other matters reasonably arising from the reservation.

When responding to a payment dispute, chargeback, or other billing inquiry, RIDDUP may provide the applicable payment processor, financial institution, card issuer, or payment network with information reasonably necessary to support the transaction, including:

• the Reservation Details;
• acceptance records;
• payment authorizations;
• communications relating to the reservation;
• inspection reports;
• photographs;
• videos;
• repair estimates;
• invoices;
• receipts;
• claim documentation;
• insurance information, where applicable; and
• other documentation reasonably supporting the disputed charge.

Nothing in this Agreement limits the Guest's right to exercise any rights available under applicable law, consumer protection laws, or applicable payment network rules.

Nothing in this Section authorizes RIDDUP to collect charges that are prohibited by applicable law or unsupported by a reasonable factual basis.

Nothing in this Section expands the Guest's financial responsibility beyond that permitted by applicable law, this Agreement, the applicable insurance policy, the applicable Protection & Coverage, or the Fee Disclosure.

23. Good-Faith Resolution

RIDDUP, the Vehicle Provider, and the Guest agree to cooperate in good faith to resolve issues arising from a reservation whenever reasonably possible.

This includes matters relating to:

• reservation administration;
• Vehicle condition;
• payments;
• Security Deposits;
• Protection & Coverage;
• Damage;
• Mechanical Damage;
• claims;
• Vehicle recovery;
• post-rental charges; and
• other matters arising from the Rental Period.

Before commencing legal proceedings, the parties should make reasonable efforts to communicate directly, exchange relevant information, and attempt to resolve the matter informally whenever appropriate.

Nothing in this Section requires any party to accept a proposed resolution, waive any legal right, or continue informal discussions where doing so would be unreasonable or contrary to applicable law.

Nothing in this Section prevents RIDDUP, the Vehicle Provider, or the Guest from taking immediate action where reasonably necessary to:

• protect personal safety;
• obtain emergency assistance;
• prevent fraud;
• recover or protect the Vehicle;
• preserve evidence;
• comply with legal or regulatory requirements;
• prevent imminent property damage;
• satisfy legal deadlines; or
• protect any legal right or remedy available under applicable law.

The exchange of information during a good-faith resolution process does not constitute an admission of liability, fault, negligence, or responsibility by any party unless expressly stated in writing.

Nothing in this Section limits any rights, remedies, defenses, or dispute resolution procedures available under this Agreement, the Terms of Service, the applicable insurance policy, or applicable law.

Nothing in this Section expands or limits any insurance coverage available under the applicable insurance policy.

24. Governing Law and Dispute Resolution

This Agreement shall be governed by and interpreted in accordance with the laws of the Commonwealth of Puerto Rico, without regard to its conflict of law principles, except where applicable law requires otherwise.

This Agreement applies specifically to the rental of a Vehicle facilitated through the RIDDUP platform. Any dispute arising out of or relating to this Agreement, a reservation, the Rental Period, or the use of the Vehicle shall be governed by the dispute resolution provisions contained in RIDDUP's Terms of Service, which are incorporated into this Agreement by reference.

If a direct conflict exists between this Agreement and the Terms of Service regarding rights or obligations specifically arising from the rental, possession, operation, return, or condition of a Vehicle, this Rental Agreement shall control with respect to those rental-specific matters.

If a direct conflict exists regarding the operation or use of the RIDDUP platform that is unrelated to the rental of a Vehicle, the Terms of Service shall control.

Insurance coverage, claim determinations, liability determinations, deductibles, exclusions, valuation decisions, settlement decisions, and other insurance matters remain governed exclusively by the applicable insurance policy and the authority of the applicable insurer.

Nothing in this Agreement limits or waives any non-waivable rights or remedies available to the Guest, the Vehicle Provider, or RIDDUP under applicable law.

If any dispute involves both matters governed by this Agreement and matters governed by the Terms of Service, each document shall apply to the issues it specifically governs to the maximum extent permitted by applicable law.

Nothing in this Section expands, limits, or modifies any insurance coverage available under the applicable insurance policy.

25. Severability and No Waiver

If any provision of this Agreement is determined by a court or other authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of this Agreement shall continue in full force and effect.

If a provision cannot be enforced as written, it shall be interpreted, modified, or limited only to the extent reasonably necessary to make it enforceable while preserving, to the greatest extent permitted by law, the original intent of the provision.

A failure or delay by RIDDUP, the Vehicle Provider, or the Guest to exercise or enforce any right or provision under this Agreement shall not constitute a waiver of that right or provision.

Any waiver of a right or provision under this Agreement shall be effective only with respect to the specific matter for which it is granted and shall not constitute:

• a continuing waiver;
• a waiver of any future breach;
• a waiver of any other provision of this Agreement; or
• a waiver of any other right or remedy available under this Agreement or applicable law.

No waiver shall be implied solely from a course of dealing, prior communications, delay in enforcement, or failure to exercise any right on one or more occasions.

Nothing in this Section limits any rights or remedies available under applicable law.

26. Entire Agreement and Order of Precedence

This Agreement, together with the applicable Reservation Details, the Terms of Service, Privacy Policy, Cancellation Policy, Fee Disclosure, Protection & Coverage, Post-Rental Payment Authorization, and any other documents expressly incorporated by reference, constitutes the entire agreement governing the reservation between the Guest, the Vehicle Provider, and RIDDUP with respect to the rental transaction.

If a conflict exists between the documents governing a reservation, they shall apply in the following order of precedence:

• The applicable insurance policy governs all insurance coverage, claim determinations, liability determinations, deductibles, exclusions, valuation decisions, settlement decisions, and other insurance-related matters.
• The Reservation Details govern reservation-specific information, including the Vehicle, Vehicle Provider, Guest, Authorized Drivers, Rental Period, rental price, pickup and return information, Security Deposit requirements, selected Protection & Coverage, delivery arrangements, and any other reservation-specific terms.
• This Rental Agreement governs the rights, responsibilities, and obligations arising from the reservation, possession, operation, use, return, and condition of the Vehicle.
• The Post-Rental Payment Authorization governs authorization for storing payment methods and processing valid post-rental charges arising from the reservation.
• The Fee Disclosure governs the disclosure and calculation of applicable fees, charges, Administrative Fees, Security Deposit information, and other reservation-related costs.
• The Protection & Coverage information provides a summary of the applicable protection program but does not replace, modify, or supersede the applicable insurance policy.
• The Terms of Service govern the Guest's use of the RIDDUP platform except where this Rental Agreement specifically governs matters relating to the rental of a Vehicle.
• The Privacy Policy governs the collection, use, storage, processing, and disclosure of personal information.
• The Cancellation Policy governs reservation cancellation rights, refund eligibility, and cancellation-related procedures.

No oral statement, prior communication, marketing material, course of dealing, or informal representation modifies this Agreement unless expressly confirmed in writing by RIDDUP or incorporated into the applicable Reservation Details.

Nothing in this Section modifies or limits any rights or obligations arising under the applicable insurance policy or applicable law.

27. Modifications Applicable to a Reservation

RIDDUP may update this Agreement from time to time to reflect changes in applicable law, regulatory requirements, platform functionality, operational procedures, business practices, insurance requirements, or other legitimate business needs.

Unless otherwise required by applicable law, revisions to this Agreement apply only to reservations accepted on or after the effective date of the revised version.

The version of this Agreement accepted by the Guest at the time the reservation is confirmed shall continue to govern that reservation unless:

• the Guest expressly agrees to a later version;
• a modification is required by applicable law;
• the applicable insurance policy requires a modification that is permitted by law; or
• the parties expressly agree in writing to a reservation-specific modification.

Publication of a revised version of this Agreement on the RIDDUP website does not retroactively modify previously accepted or completed reservations unless such modification is expressly permitted or required by applicable law.

RIDDUP will identify the current version of this Agreement by its version number and effective date so Guests may determine which version applies to their reservation.

Nothing in this Section limits RIDDUP's ability to update policies, operational procedures, website content, educational materials, or other information that does not modify the contractual rights or obligations applicable to an existing reservation.

Nothing in this Section limits any rights or obligations arising under applicable law or the applicable insurance policy.

28. Electronic Acceptance and Records

The Guest agrees to conduct the reservation electronically and consents to receive this Agreement, the Reservation Details, disclosures, notices, receipts, communications, and other reservation-related records electronically to the extent permitted by applicable law.

The Guest accepts this Agreement by affirmatively selecting the applicable acceptance checkbox before submitting a reservation request or completing payment.

Acceptance of delivery, taking possession of, or operating the Vehicle after accepting this Agreement constitutes additional evidence of the Guest's acceptance and performance under this Agreement but does not replace any affirmative electronic consent required by applicable law.

RIDDUP may maintain electronic records relating to the reservation, including:

• the version of this Agreement presented to the Guest;
• the date and time of acceptance;
• the Guest's account information;
• the applicable Reservation Details;
• acceptance records;
• payment authorizations;
• identity verification records, where applicable;
• communications relating to the reservation;
• transaction records; and
• other technical or operational records lawfully collected in connection with the reservation.

Electronic records maintained by RIDDUP may be used to demonstrate the Guest's acceptance of this Agreement, the Reservation Details, and other incorporated documents to the extent permitted by applicable law.

Electronic signatures, electronic records, electronic acknowledgments, and electronic acceptance shall have the same legal effect as handwritten signatures to the fullest extent permitted by applicable law.

No handwritten signature is required unless expressly required by applicable law or by RIDDUP for a particular reservation.

29. Force Majeure

Neither RIDDUP, the Vehicle Provider, nor the Guest shall be liable for any delay or failure to perform an obligation under this Agreement to the extent caused by events beyond their reasonable control.

If a Force Majeure event affects a reservation, the Guest and the Vehicle Provider are encouraged to communicate promptly regarding the reservation. RIDDUP may, but is not obligated to, assist in administering the reservation in accordance with this Agreement, the Reservation Details, the Cancellation Policy, and applicable law.

Nothing in this Section limits any rights or obligations under applicable law.