01 · Reservation payment process
From approved request to confirmed reservation.
Once a reservation request has been approved:
-
1
The Guest receives a secure payment link from Riddup.
-
2
The reservation payment is securely processed through Stripe.
-
3
A separate payment request is sent for the refundable security deposit before vehicle pickup.
-
4
Once all required payments have been successfully received, the reservation is confirmed.
-
5
Pickup arrangements are finalized between the Guest and the Vehicle Provider.
All applicable reservation charges and security deposit requirements are disclosed before payment is collected.
02 · Refundable security deposit
Required before vehicle pickup.
Every Riddup reservation requires a refundable security deposit before vehicle pickup.
- It is processed separately from the reservation payment.
- It must be successfully received before vehicle pickup.
- It is refunded after the reservation is completed, provided no additional charges are required under the applicable Reservation Details, Rental Agreement, or other applicable Riddup policies.
A separate payment request is generally sent 24–48 hours before pickup, or immediately for last-minute reservations. The vehicle cannot be released until the required security deposit has been successfully received.
03 · Secure payment processing
Payments are processed through Riddup and Stripe.
Riddup securely processes reservation payments through Stripe. Guests receive secure payment links directly from Riddup.
Vehicle Providers should not collect reservation payments directly from Guests unless expressly authorized by Riddup.
✓Secure payment processing
✓Reservation documentation
✓Accurate payment records
✓Refund processing, when applicable
✓Consistent operational support throughout the reservation
04 · Vehicle Provider payouts
Typically released within 24–48 hours after return.
This review period allows Riddup to confirm that the reservation has been successfully completed and address matters that may arise during or immediately following the reservation.
•Vehicle damage or reported incidents
•Guest or Vehicle Provider concerns
•Reservation extensions or modifications
•Outstanding charges or payment issues
•Other operational matters requiring review
Once any necessary reviews have been completed, the applicable payout is released to the Vehicle Provider.
