Last Updated
August 2026
This Cancellation Policy explains when reservations may be canceled, how refunds are calculated, how no-shows are handled, and when the RIDDUP Guest Service Fee is refundable or non-refundable.
This policy applies to reservations made through the RIDDUP platform and should be read together with the applicable Reservation Details, Rental Agreement, Fee Disclosure, and Terms of Service.
Free Cancellation
Guests may cancel within 24 hours of booking and receive a full refund, including the RIDDUP Guest Service Fee, provided the scheduled pickup date is more than 3 days away.
If the scheduled pickup date is within 3 days of booking, the standard cancellation terms below apply.
More Than 14 Days Before Pickup
If a reservation is canceled more than 14 days before the scheduled pickup, the guest will receive:
- A full refund of the Vehicle Rental amount.
- A full refund of any Protection & Coverage charges paid.
The RIDDUP Guest Service Fee is non-refundable.
Between 14 Days and 3 Days Before Pickup
If a reservation is canceled between 14 days and 3 days before the scheduled pickup, the guest will receive:
- A 50% refund of the Vehicle Rental amount.
- A full refund of any Protection & Coverage charges paid.
The RIDDUP Guest Service Fee is non-refundable.
Less Than 3 Days Before Pickup
Reservations canceled less than 3 days before the scheduled pickup are non-refundable, except where:
- required by applicable law; or
- otherwise approved by RIDDUP under the Exceptional Circumstances section of this policy.
Guest No-Show
If a guest fails to arrive at the agreed pickup location and does not communicate with RIDDUP or the Vehicle Provider within a reasonable period, the reservation will be considered a no-show.
No refund will be issued for a no-show reservation.
Vehicle Provider Cancellation
If RIDDUP or the Vehicle Provider is unable to fulfill a confirmed reservation, the guest will receive a full refund of all amounts paid, including:
- Vehicle Rental
- Protection & Coverage
- RIDDUP Guest Service Fee
Whenever reasonably possible, RIDDUP may also assist the guest in locating an alternative available vehicle. However, replacement vehicles cannot be guaranteed.
Flight Delays
If a flight delay or other travel disruption affects the scheduled pickup time, guests should notify RIDDUP as soon as possible.
RIDDUP and the Vehicle Provider will make reasonable efforts to accommodate a revised pickup time when operationally feasible. However, revised pickup arrangements cannot be guaranteed.
Unless otherwise approved by RIDDUP, refund eligibility remains subject to this Cancellation Policy.
Early Returns
Once a vehicle has been picked up, no refunds will be issued for unused rental days resulting from an early return.
Security Deposits
Refundable security deposits or authorization holds, when applicable, are separate from the reservation price and are governed by the applicable Rental Agreement.
Following completion of the reservation, all or part of the security deposit may be retained to cover authorized post-rental charges, including but not limited to:
- Vehicle damage
- Missing equipment or accessories
- Unpaid tolls
- Fuel shortages
- Excess cleaning charges
- Traffic or parking violations
- Administrative fees
- Other charges authorized under the Rental Agreement
Any remaining balance of the security deposit will be released or refunded in accordance with the Rental Agreement and applicable payment processing timelines.
Exceptional Circumstances
RIDDUP understands that unexpected situations may occur.
In limited circumstances, RIDDUP may review requests involving serious emergencies or other exceptional events and, at its sole discretion, determine whether a refund, partial refund, reservation credit, or another accommodation is appropriate.
Nothing in this section obligates RIDDUP to provide a refund outside the terms of this Cancellation Policy.
Changes to This Policy
RIDDUP may update this Cancellation Policy from time to time.
Any revisions will be posted on this page with an updated “Last Updated” date. Unless otherwise required by law, the version of this Cancellation Policy in effect at the time a reservation is confirmed will apply to that reservation.
Questions
If you have questions regarding cancellations, refunds, or reservation changes, please contact RIDDUP using the contact information available on our Contact page.